PRIVACY POLICY
Last Updated: June 2025
Ahmad Digital Agencies (Pty) Ltd Contact: +27 67 199 3320 Email: support@ahmaddigitalagencies.com
1. Introduction
Ahmad Digital Agencies (Pty) Ltd (“we”, “us”, “our”) is committed to protecting your personal information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA) and any other applicable South African data protection legislation. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or engage our services.
By using our website or contacting us, you agree to the terms of this Privacy Policy.
2. Who We Are
Ahmad Digital Agencies (Pty) Ltd is a web design, e-commerce development, and brand identity design company registered in South Africa. We operate under the trading name Ahmad Creates.
Contact Details: Phone: +27 67 199 3320 Email: support@ahmaddigitalagencies.com Website: www.ahmaddigitalagencies.com
3. What Personal Information We Collect
We may collect the following personal information from you:
- Full name
- Email address
- Phone number
- Business name and industry
- Project details and requirements
- Budget information provided voluntarily
- Payment information (processed securely through third-party payment processors — we do not store card details)
- IP address and browser/device information collected automatically when you visit our website
- Any other information you voluntarily provide via contact forms, discovery call bookings, or email correspondence
4. How We Collect Your Information
We collect personal information through:
- Contact and enquiry forms on our website
- Discovery call booking forms (via Calendly or similar scheduling tools)
- Direct email or WhatsApp communication
- Payment processing platforms
- Website analytics tools (such as Google Analytics)
- Social media platforms when you interact with our profiles
5. Why We Collect Your Information
We collect and use your personal information for the following purposes:
- To respond to your enquiries and communicate with you about your project
- To provide, manage, and deliver our services to you
- To process payments for services rendered
- To send project updates, proposals, and invoices
- To improve our website and services based on usage data
- To comply with legal and regulatory obligations
- To send occasional service-related communications (we do not send unsolicited marketing without your consent)
6. Legal Basis for Processing
We process your personal information on the following lawful grounds:
- Your consent, given when you submit a form or contact us
- The performance of a contract, when you engage our services
- Our legitimate business interests, such as responding to enquiries and improving our services
- Compliance with a legal obligation
7. How We Store and Protect Your Information
We take reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, misuse, or disclosure. Your information is stored on secure systems and accessed only by authorised personnel involved in delivering your project.
While we take all reasonable steps to protect your data, no method of transmission over the internet is 100% secure and we cannot guarantee absolute security.
8. How Long We Keep Your Information
We retain your personal information for as long as is necessary to fulfil the purpose for which it was collected, or as required by law. Project-related information is typically retained for a period of 3 years after project completion for record-keeping and legal purposes. You may request deletion of your data at any time, subject to any legal obligations we may have to retain it.
9. Sharing Your Information
We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances:
- With trusted third-party service providers who assist us in delivering our services (such as payment processors, scheduling tools, and cloud storage providers), who are bound by confidentiality obligations
- When required by law, court order, or regulatory authority
- To protect the rights, property, or safety of Ahmad Digital Agencies (Pty) Ltd or others
10. Third-Party Tools and Services
Our website and operations make use of third-party tools including but not limited to Google Analytics, Google Meet, Calendly, and payment processing platforms. These third parties have their own privacy policies and we encourage you to review them. We are not responsible for the privacy practices of third-party services.
11. Cookies
Our website may use cookies to improve your browsing experience and collect anonymous usage data. You may disable cookies through your browser settings, however this may affect certain functionality of the website. By continuing to use our website, you consent to our use of cookies.
12. Your Rights Under POPIA
As a data subject under POPIA, you have the right to:
- Be informed about how your personal information is used
- Access the personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of your personal information, subject to legal retention requirements
- Object to the processing of your personal information
- Lodge a complaint with the Information Regulator of South Africa if you believe your rights have been violated
To exercise any of these rights, contact us at support@ahmaddigitalagencies.com.
The Information Regulator of South Africa can be contacted at: Website: www.inforegulator.org.za Email: inforeg@justice.gov.za
13. Children’s Privacy
Our services are not directed at children under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected information from a minor, please contact us immediately so we can delete it.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.
15. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us:
Ahmad Digital Agencies (Pty) Ltd Phone: +27 67 199 3320 Email: support@ahmaddigitalagencies.com Website: www.ahmaddigitalagencies.com